Thank you for shopping at The Handmade Box.
All our products are handmade from a range of small Australian handmade businesses; therefore we do not accept returns or exchanges due to change of mind, however we are happy to replace any faulty products.
Our products should be returned within 10 days from when the product was received and must be returned in original condition and with tracking for a successful refund or exchange. Please note there is a 20% re-stocking fee with any returns.
Please contact us via email prior to sending any returns to: firstname.lastname@example.org
We offer a FREE Flat Rate Shipping/Handling which includes Tracking & Insurance. Any fee charged for shipping in relation with the return of a product is non-refundable. You will be responsible for the shipping costs and risk of damage or loss of the product during shipping to and from The Handmade Box. Please take note that there is a 20% re-stocking fee with any returns.
Turnaround and Shipping:
Turnaround time from placing your order to shipping date is approximately 2-4 weeks. We do try our best to get orders out as quickly as possible but as some are personalised they take a little longer. If there is an urgency for your product, please contact me prior to submitting your order so that I can provide a faster turnaround for the delivery of your product. You can contact us via Facebook, Instagram and Email.
Australia: 7-10 business days (this can vary as we use Australia Post) All items are sent tracked so you can track your order.
Express Post upgrade is available for all Australian deliveries, please message to organise express postage.
Please notify us immediately if you receive any damaged or faulty items so that we can assist you at the earliest convenience. You can contact us via Facebook, Instagram and Email.